Booking Policy | Je Suis Lagos

Thank you for choosing Je Suis Lagos. To ensure a smooth and professional experience for all clients, kindly read our booking policy carefully.

Appointments & Reservations

All sessions booked in advance are given priority, either via the website or on WhatsApp.
A non-refundable fee of ₦20,000 is required to confirm booking of any of our services.
Clients are encouraged to arrive 10–15 minutes before their scheduled time.
Late arrivals will result in reduced service time to avoid affecting subsequent bookings.
Arriving 30 minutes late for your appointment will result in a forfeit of that appointment.

Payment Terms

A non-refundable deposit of ₦20,000 is required to confirm bookings, either on the website or via WhatsApp.
Payments can be made via bank transfer or card depending on preferred booking platform. We operate a strict no-cash policy.
Outstanding balance must be completed before proceeding with your session.

Rescheduling Policy

Clients may reschedule their bookings at least 4 hours before the scheduled appointment.
Rescheduling requests made after this period will attract another booking fee.
Rescheduling is subject to slot availability.
In the rare case where Je Suis Lagos needs to reschedule or cancel an appointment, a new appointment will be provided or a full refund will be processed within 48 hours.

By booking an appointment with Je Suis Lagos, you acknowledge and agree to abide by these terms.

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