To secure your appointment, we require full payment upfront.

• Cancellations made within 24 hours of your appointment will incur a charge of 50% of your deposit.
• Missed appointments (no-call, no-show) will result in the full deposit being forfeited.

A 10–15 minute grace period is allowed. Late arrivals may result in a shorter service or a rescheduled appointment.

Please arrive with clean lashes — no mascara, eyeliner, foundation or other eye makeup.

Refills are recommended within 2 weeks with 40–50% lash retention. Anything less will be charged extra.

Please, no extra guests, kids or pets during your appointment.

Please let us know about any health conditions or allergies beforehand. Clients who are unwell or have contagious conditions cannot be serviced — kindly reschedule once fully recovered.

Photos and videos may be taken during or after your appointment for portfolio and social media purposes. If you prefer not to be featured, please let me know before your appointment.

If you experience any concerns with your service, please contact me within 48 hours of your appointment so I can assist you. After 48 hours, your service will be considered accepted, and any adjustments will be charged at the standard rate.